2008 Woodie Awards
Waiting game: On the clock at the Class Act
Brian Heinemann
Issue date: 4/3/08 Section: Opinion
For those around Kirkwood Community College who want a good meal at a reasonable price, the Class Act is a great option that provides both. What it does not offer students, however, is timely service that would make it worth their time or money.
The Class Act, which is open from 11 a.m. until 1 p.m. Monday through Thursday, typically takes at least half of that time to serve each table. Recent experiences there have included wait times from 65 minutes to over 90 minutes, which is simply not going to work for students or staff who have few breaks in their schedule.
I personally cannot have lunch at the restaurant because of the incredibly long amount of time it takes to be served.
With only a one-hour break between classes, it is not worth being late to or missing classes entirely just to eat. It truly is a shame, as the menu provides a wide variety of excellent food that is still affordable.
The students clearly do a tremendous job with the preparation and cooking of the food and those who are in server positions do a fantastic job as well. Somewhere along the way though, things get slowed down far too much. While everybody certainly appreciates being presented with a freshly cooked meal, some of those people either will not have the time to wait for it or will not have the patience.
If you go out to a restaurant like Chili's, Applebees, Olive Garden or others on a busy night, you will almost assuredly receive your food sooner than an hour after you have been seated. It can obviously done-the Class Act just needs to figure out how.
Whether it is having more cooks in the back and fewer servers out front or even lowering their seating capacity to take some of the strain off the staff, it would be great if something could be done to make this otherwise enjoyable restaurant more accessible for the few short hours it is open a week.
The Class Act, which is open from 11 a.m. until 1 p.m. Monday through Thursday, typically takes at least half of that time to serve each table. Recent experiences there have included wait times from 65 minutes to over 90 minutes, which is simply not going to work for students or staff who have few breaks in their schedule.
I personally cannot have lunch at the restaurant because of the incredibly long amount of time it takes to be served.
With only a one-hour break between classes, it is not worth being late to or missing classes entirely just to eat. It truly is a shame, as the menu provides a wide variety of excellent food that is still affordable.
The students clearly do a tremendous job with the preparation and cooking of the food and those who are in server positions do a fantastic job as well. Somewhere along the way though, things get slowed down far too much. While everybody certainly appreciates being presented with a freshly cooked meal, some of those people either will not have the time to wait for it or will not have the patience.
If you go out to a restaurant like Chili's, Applebees, Olive Garden or others on a busy night, you will almost assuredly receive your food sooner than an hour after you have been seated. It can obviously done-the Class Act just needs to figure out how.
Whether it is having more cooks in the back and fewer servers out front or even lowering their seating capacity to take some of the strain off the staff, it would be great if something could be done to make this otherwise enjoyable restaurant more accessible for the few short hours it is open a week.
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